Accessible Consult: Connect with Expert Consultants Anytime, Anywhere

For Clients

Get help with your appointment booking, account, and more.

1. How do I create my client account?

In order to book an appointment with a Consultant or a Consulting Business on Accessible Consult, you first need to have a client account at Accessible Consult.

If you do not have an Accessible Consult account yet, you can simply follow the following steps that will guide you through the client account creation process at Accessible Consult.

Navigate to the Sign Up {with link to sign up} page by clicking on the ‘Sign Up’ link at the top right side of the homepage.
As a first step of the sign-up process, enter your first name, last name, email address, and password. You must sign up with a unique email address. If your email address has already been used to create another account, you will see a message saying the email has already been registered. In that case, you should try to Log in instead.
Ensure that your email address and password fulfill the validation criteria defined by the platform for which appropriate messages are displayed if the entries do not meet the criteria.
To proceed ahead, you must agree to accept the specified terms & conditions and abide by the community standards of Accessible Consult.
A verification link will be sent to your email address. You must follow that link so that your email address gets verified and you get access to the next steps of registration.
Once your email address gets verified, you will be guided to the next step where you should select your country and provide your mobile number. On saving the form, you will receive a 4-digit verification code on your mobile number. Enter the code in the space provided and proceed ahead.
On successful verification of the mobile number, you will be taken to the next screen where you have to choose a user type for your account. Choose ‘Client’ as your user type and specify your gender.
Next step will be a welcome screen from where you can continue your profile setup process.
Once you provide your profile picture, language and time zone in the next steps, your client account on Accessible Consult is ready.

2. How do I update and maintain my client account?

Creating a client account is just a starting point for your experience on Accessible Consult. Once an account is created, updating and maintaining the account can be just as important as creating one so that your experience can be personalized based on the details provided. You can follow the following steps while updating and maintaining your client account on Accessible Consult.

Navigate to the Profile Settings page where you can find all the details related to your client account.
Names, email address, date of birth, gender, address, mobile number, timezone, languages and profile picture can be updated from the relevant fields shown on the page.
Updating your email address and mobile number will require you to verify the updated email address and mobile number once again. A verification link will be sent to the updated email address which you can click to verify the email address. Similarly, a verification code will be sent to the updated mobile number which you will need to enter in a field on the page to verify the updated mobile number.

3. How can I search for Consultants in Accessible Consult?

When a client needs to consult a consultant on Accessible Consult, first thing client does is search for a consultant to book an appointment with. Clients can search for an appropriate consultant on Accessible Consult by one of following two methods:

Using Find a Consultant feature

Find a Consultant feature enables a client to see a list of specialised consultants suggested based on the problems and symptoms described by the client.

If you are not sure which consultant to consult for your work, you can opt for this method by following the steps below:

Click on the Find a Consultant link in the dropdown menu list in the top-right corner of the page with your name on it.

2. Using Search feature

In your personal dashboard enter the nearby location and select the consultant’s specialization area from the dropdown menu to search consultants based on your work and job to be done.
Head up to the blue search button and wait while the list of consultants is populated on the screen.

4. How do I book an online consultation?

Get help booking an online appointment from start to finish.

Navigate to the homepage of Accessible Consult and Login to your account by clicking on the ‘Login’ link at the top right side of the homepage, if you are not already logged in.
Log in with your Accessible Consult account details on the 'Login' screen. You can also log in using any social media logins such as Facebook, Google or Twitter. Or else type in your email address and password that you previously used while registering your Sign up account.
Following this, in your personal dashboard enter the nearby location and select the consultant’s specialization area to search consultants based on your work and jobs to be done. Head up to the blue search button and wait while lists of consultants are available on the screen.
Click Book Appointment, and just click Schedule Appointment to view the chosen consultant’s availability.
Select the preferred date by just clicking on the ideal date shown in the calendar for the month.
You'll find quick time slots to add to your calendar, select the preferred time before (A.M) or after (P.M) midday. After selecting the appointment duration, 15 minutes being the standard consultation otherwise, select multiple time slots for consultations lasting longer than 15 minutes and then click Book Now Button.
Select the problem type from the presented choices, the current process being optional, Click Next.
Here comes the part where you’ll see the appointment type to choose from. Select Online to get on with an online consultation and simply click Next.
Let your consultant know if the appointment is being booked for you or someone else to ensure you have the correct match of jobs to be performed.
Add your job details and then click Next.
This brings you to the report adding a section, which is again optional and does not require you to add a report in case of the absence of a relevant report. If not, enter report type, report title, and description along with the date of report and softcopies of the reports itself. After doing so, simply click Add Report.
After successfully saving the reports, select the significant reports that you want to share with your consultant for the specific online appointment to be taken and click Share Reports or else Skip.
Choose payment type from Paypal or Credit Card or e-Sewa. For instance, If you are using a Credit card fill up your card details such as the name on card, card number, and security code, the expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing.
If successful, you will now see that the online appointment is requested for approval by the concerned consultant. All you need to do is to check the accepted appointment tab in the appointment page tab to confirm the approval.

6. Can I login to consulting business Sub-domain directly?

Accessible Consult gives you the option to access any business’s website joining our platform. Please follow these easy steps:

Open a new tab on any browser via your mobile phone, your tab, or your PC.
Type in the sub-domain name for instance, “demo.accessible.consult”. Here “demo” being a unique website name of the relevant business and “accessible.consult” being domain name extension. Hit the search or enter, after typing in the full address.

7. Can you tell me how to book an appointment with the consulting business?

It is very easy to book an appointment with a consulting business. Once you’ve created a verified profile (which can be linked from social media as well), you can schedule an appointment with a consultant by adding your job type or professional requirement and sharing the report. Consultants must show calendars of availability - all are kept up to date. Below are some easy steps to follow:

First, open up the Accessible Consult site and click Businesses link at the top right side of the homepage.
Secondly, enter the location in the search bar to hunt down a list of Businesses and hit Search.
From the populated list, you will be able to choose the businesses based on your location and click Book Appointment.
After selecting your desired consulting business, you will be taken to the Business’s subdomain where you can directly click on Book an Appointment or otherwise, you can search by consultants from the menu bar.
You will be able to choose from the list of consultants associated with the business by clicking straight on Book Appointment.
Just click Schedule Appointment to view the chosen consultant’s availability.
Once you head up for scheduling your consultation, you are directed to Sign In where you need to insert your email address and password previously used while registering for Sign up, if you are not already logged in. Click Next and hit Book Appointment again.
Select the preferred date by just clicking on the ideal date shown in the calendar for the month.
You'll find quick time slots to add to your calendar, select the preferred time before (A.M) or after (P.M) midday. After selecting the appointment duration, 15 minutes being the standard consultation otherwise, select multiple time slots for consultations lasting longer than 15 minutes and then click Book Now Button.
Select the job type from the specified choices, the current process being optional, Click Next.
Here comes the part where you will see your appointment request will generally be accepted as Offline automatically. (Please note that business appointments are always offline by default but you get a chance to convert the already booked offline to online consultation under extreme and unlike circumstances which is explained in part ‘h’)
Let your consultant know if the appointment is being booked for you or someone else to ensure you have the correct match of jobs to be performed.
Add your job and then after click Next.
This brings you to the report adding a section, which is again optional and does not require you to add a report in case of the absence of any relevant reports. If not, enter report type, report title, and description along with the date of report and softcopies of the reports itself. After doing so, simply click Add Report.
After successfully saving the reports, select the significant reports that you want to share with your consultant for the specific online appointment to be taken and click Share Reports or else Skip.
Choose payment type from Paypal or Credit Card or e-Sewa. For instance, If you are using a Credit card fill up your card details such as the name on card, card number, and security code, the expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing.
If successful, you will now see that the offline appointment is requested for approval by the concerned business. All you need to do is to check the accepted appointment tab in the appointment page tab to confirm the approval.

8. What should I do to change an offline appointment to online? And how?

If you wish to change an offline appointment to an online appointment, the status of your appointment must be approved by the corresponding business plus the time of change must be at least 1 hour before the appointment starts, to prevent from any disarray or chaos.

Navigate to the homepage of the business’s website, for instance demo.accessible.consult and Login to your client account by clicking on the ‘Log in ’ link at the top right side of the homepage, if you are not already logged in.
Enter your previously used email address and password and hit Next.
You will be prompted to your dashboard and select Appointments from the left hand side.
You can see the status of any of your past or upcoming appointments here such as requested, accepted and completed appointments. Only the approved offline appointment can be changed into an online appointment. So, click on the Accepted Appointments tab. The offline appointment appointment request needs to be manually accepted by the business in order to enable online appointment. In these cases you will notified by email or is pretty much visible on the Appointment Request tab when your appointment has been accepted, or if it has been declined.
Click the View Details button and share relevant reports if any, otherwise click NO.
Then Click Change to online and while a small window pops up, enter your valid reason or circumstance to convert the requested appointment to online.
Moving forward, enable the agreement statement and Click Next.
If successful, there you can visibly see right after the count down, “Type: Online”.

For Consultants

1. Creating a Consultant Account

How do I create a consultant account on Accessible Consult? Why do I need it?

In order to make an appointment with a client on Accessible Consult, you first need to have a consultant account at Accessible Consult. Accessible Consult requirements for consultants include:

Your contact number
Your email ID
Educational qualification documents
About you (Relevant Information) specialization, professional statement
Profile picture
Achievements & Awards
Driver’s license/ passport/ Citizenship
Work history documents
Payout details: Bank Ac no, Name On Bank Ac, SWIFT BIC code

After you sign up, be sure to complete your account before taking an online or offline appointment. You can simply follow the following steps that will guide you through the consultant account creation process at Accessible Consult.

Navigate to the Sign Up {with link to sign up} page by clicking on the ‘Sign Up’ link at the top right side of the homepage.
As a first step of the sign up process, enter your first name, last name, email address and password. You must sign up with a unique email address. If your email address has already been used to create another account, you will see a message saying the email has already been registered. In that case, you should try to Log in instead.
Ensure that your email address and password fulfil the validation criteria defined by the system for which appropriate messages are displayed if the entries do not meet the criteria.
To proceed ahead, you must agree to accept the specified terms & conditions and abide by the community standards of Accessible Consult.
A verification link will be sent to your email address. You must follow that link so that your email address gets verified and you get access to the next steps of registration.
Once your email address gets verified, you will be guided to the next step where you should select your country and provide your mobile number. Upon saving the form, you will receive a 4-digit verification code on your mobile number. Enter the code in the space provided and proceed ahead.
Upon successful verification of the mobile number, you will be taken to the next screen where you have to choose a user type for your account. Choose ‘I am a Consultant’ as your user type and specify your gender.
The next step will be a welcome screen from where you can continue your profile setup process.
Once you provide your profile picture, language and, time zone for the next steps, your consultant account on Accessible Consult is ready, and you are led towards your personal dashboard. After you sign up, be sure to complete your profile to a 100% to take any of the appointments with clients.
It is crucial to complete your consultant profile so, insert your date of birth, and also mention your state, city and zip code before you hit that Submit button.
After the Basic Settings, uncover the Service Fee Setting itemized on the left side of the screen.
Pick your appointment type that your clients can book with you. Select which type of appointment you would like it to be available for, i.e. Online or Offline or best of Both worlds.
Set your currency type, cost of your appointment fee on hourly basis, and for offline appointments involving travelling, indicate per mile transportation fee.
Serially proceed to Cancellation Policy and select from Flexible, Moderate and Strict.
Next, make your way towards Payout Setting so you can get paid for your completed appointments and can change the default payout schedule amount. While there are no payout amount limits, if you set payout schedule amount less than the pre-defined amount then you will have to bear applicable charges which will be specified during payouts.
In the same segment, click on Add payout and pick out from the payout methods from the drop down menu depending on the country your payment account is located in. We support Paypal and Bank transfers at the moment. If you select bank transfer, you need to complete a form with information like Bank country*, Bank address*, Bank city*, Bank province/state*, Postal/Zip Code*, Account number*, Name On Bank Account*, Account holder Email*. Alternatively, you can opt for Paypal and provide your respective email address.
Upon saving the payout details, Add your Professional Statement, which is just your biography.
Likewise, Add your Specialization area and then your Achievements and Awards.
In a like manner, Add your Licensure where you will be asked to provide License Type*, License No*, Date of Issue*, Expire Date*, Description*.
Upon saving the license details, Add your Work Experience and Educational Qualification.
Now, it’s time to go through the Trust and Verification section. This is where you Add documents like Passport or Citizenship by simply uploading the softcopy or putting up a selfie holding the same document.
If you’re finished with all the above significant steps, the totality of your profile must be almost 100 and the uploaded documents will go under verification process. If you are still unsure about the comprehensiveness of your profile, you can also click the “i” icon and check the remaining steps to be completed by yourself.
Once the Accessible Consult system verifies you as one of its own then with a complete profile, you can try scheduling your appointments visibly with your clients.

2. Updating and Maintaining the Consultant Account

How do I edit/ Update my consultant profile or account settings?

You can edit the information that appears on your Accessible Consult profile which can be just as important as creating one, such as your main profile photo or work experience, from your account settings.

To update your account, navigate to your personal dashboard by logging in and go to Edit Profile on the left where your profile picture appears. When you edit, your changes might not be automatically saved so do not forget to hit that Submit or Save button after every change you make in the corresponding section.

Names, email address, date of birth, gender, address, mobile number, time zone, languages and profile picture can be updated from the relevant fields shown on the profile setting page. Updating your email address and mobile number will require you to verify your updated email address and mobile number once again.
A verification link will be sent to the updated email address which you can click to verify the email address. Similarly, a verification code will be sent to the updated mobile number, which you will need to enter in a field on the page to verify the updated mobile number.

3. Verifying Your License

How do I verify my License? Why verify?

Having a verified license gives your client a way to connect with you with full assurance. Consultants are required to verify their working license before taking any appointment from Accessible Consult and must have verified their license from us. Verifying your info, like a license, is necessary because at Accessible Consult we’re always working on making our appointments as secure as possible for everyone. This information helps us keep Accessible secure, fight fraud, and more—and it’s something you’ll only have to do once.

To verify your license, go to Edit Profile into your consultant dashboard after logging in.
Then go through the Trust and Verification section from the list on the left side. This is where you Add documents like Passport or Citizenship.
When you add a driver’s license/ citizenship as identification, you’ll be asked to mention the Document Type*, License No.*, Date of Issue*, Expire Date*, Description and to upload the softcopy. Hit Save.
Or else, you can put up a selfie holding the same documents to help us make sure you’re really you!

Completing this verification process isn’t an endorsement of any consultant or business, a guarantee of someone’s identity, or an assurance that interacting with them will be safe. Moreover, some clients or agencies require their consultant to complete identity verification in order to book their appointment.

4. Verifying Your Educational Qualification

And how do I get my Educational Qualification verified?

As a consultant, you are required to verify your educational qualification before taking any appointment from Accessible Consult. This verification process helps us keep Accessible Consult secure, fight fraud, and more.

While we believe these checks help us deter fraud and misuse of our services, you specify your Degree Name*, Specialization/Expertise*, Institute*, Start Year*, End Year*, to match your uploaded Certificates. Hit Save.
Show the most sophisticated and diligent efforts and Add more documents if available besides the submitted ones.

5. Setting Your Appointment Type

How do I set or reset my appointment type? Online to Offline or vice-versa?

Choose the right type of appointment to connect with your clients. Keep in mind that you can plan your appointments according to your convenience from video consultations to home visits.

Head to profile settings by clicking on Edit profile from your dashboard.
You can clearly see Service Fee Setting on the left side and by clicking on the tab, you can pick your appointment type that your clients can book with you.
Click on which type of appointment you would like to be available for, i.e. Online or Offline or best of Both worlds.

6. Specifying Your Service Fee

As a consultant, where and how do I specify my service fee?

The price you charge for your appointment is completely up to you.

To set a price for your appointment or service:

Go to Service Fee Setting in the profile setting page while logged in.
Choose your preferred currency type and clearly indicate your hourly rate. Keep in mind that the standard appointment duration will be of 15 minutes so, the indicated rate will be shown in our system accordingly. Hit Save.

Accessible Consult is not responsible for the collection of payments on your behalf that are not incorporated into your pricing.

7. Managing Your Availability Calendar

Appointment scheduling allows you to automatically keep your Accessible Consult calendar up to date and let your clients view your available or blocked dates and times.

To make dates available or blocked:

Go to Welcome at the top right side of your personal dashboard and click to Manage Schedule.
Alternatively, you can navigate to Schedules from the list on the left hand side after logging in.
Select a Start Date and End Date.
Add Schedule Time which will be on your daily schedule basis and can be added multiple time one at a time. Hit Save.
On the contrary, move to Blocked Dates from your selected date range to make it unavailable by hitting Block Dates.
Select time by day of the week and navigate to each day of the week via the following tabs and set your schedule for each day separately where blue blocks represents scheduled and grey outlining represents unscheduled time.
For efficiency, you can also select the entire row of an hour by ticking up the check box right before the specified time and do not forget to hit Save button afterwards.
To start taking an appointment, you will get appointment request from your clients on the scheduled date and time. The appointments are not confirmed until you accept or decline it.

8. Get Associated with a Consulting Business

Being a consultant, how to join a consulting firm?

As a consultant, you do not have control over joining any Accessible businesses. You should be invited from a consulting firm profile via email to join or get associated with the business.

To view or leave your associated business, follow the instructions.

Log in if you aren’t already logged in.
Head to profile settings by clicking on the Edit profile from your dashboard.
Next, Click on Associated Businesses from the list on the left to view the lists of businesses that you are connected with.
To leave any of the associated businesses, click on Options and hit Leave.

9. Accept or Decline an Appointment

How do I accept/decline appointments?

If a client sends you an appointment request, you will receive a notification that can be viewed by clicking on Notification on the top of your profile page. You will also receive email alerts for any appointment request send by your client.
Click on the relevant notification of appointment request exhibiting your client’s D.P. You will be directed to the Appointment Requests tab where you can find all your appointment requests where you can choose from two buttons, Click Accept or Decline as you please.

Alternatively, Log in if you aren’t already logged in and go to Appointments from the list on the left.

If you choose to accept the requested appointment, you can see the relevant appointment in the Accepted appointment tab.

10. Take an Online Appointment

What do I do to take an online appointment?

To take an online appointment firstly you need to look over on your settings.

Go to Service Fee Setting in the profile setting page while logged in. Log in if you aren’t already logged in and head to profile settings by clicking on the Edit profile from your dashboard.

Pick your appointment type that your clients can book with you. Select which type of appointment you would like it to be available for, i.e. Online or Both to enable your online service.
Once you are done with this setting, you can schedule your appointment availability and you will be notified of any appointment request is sent over by your clients.

11. Offline Appointment and Travelling

How do I take an offline appointment? What about traveling during those home visits?

To take an online appointment firstly you need to look over on your settings.

Go to Service Fee Setting in the profile setting page while logged in. Log in if you aren’t already logged in and head to profile settings by clicking on the Edit profile from your dashboard.

Pick your appointment type that your clients can book with you. Select which type of appointment you would like it to be available for, i.e. On-Demand Home Call or Both to enable your online service.
Do not forget to add Transportation Fee per mile if you going on with an On-demand house Call option.
Once you are done with this setting, you can schedule your appointment availability and you will be notified of any appointment request is sent over by your clients.

Privacy and Security

Accessible Consult, (we or us) is committed to protecting the privacy of your personal information. We take our responsibility for handling sensitive personal information seriously and we have put measures in place to maintain the integrity of personal information and provide full transparency on conduct. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) about how we handle your personal information.

This Privacy Policy sets out how and why Accessible Consult collects, stores use and disclose your personal information, and how to contact us if you have any questions about how we handle your personal information or would like to access the personal information we hold about you.

Accessible Consult provides a range of services that are primarily offered through our website, associated bookings mobile app and Accessible Consult Chat App:

A booking system for appointments with professional consultants;

a messaging platform for communication between clients and consultants, including a means for clients to notify clients of new and updated details between consultations;

a place for clients to store and access relevant details and records;

an online directory of professionals and agencies; and

for professionals looking for job opportunities, the referral of information to recruitment and employment service providers.

We are constantly evolving our services, and new services may be offered from time to time.

What information does Accessible Consult collect?

The personal information we collect depends on which of our services you use and the information you choose to provide.

When you use our booking system for appointments with professionals and your personal profile, you may choose to provide to Accessible Consult and we may collect personal information such as:

your name;

your date of birth;

your contact details (e.g. address, email address, phone number);

your gender;

your location, such as via GPS (global positioning systems);

your marital status;

occupation;

cultural background;

the type of appointment you are requesting;

the reason you are seeking that type of appointment;

your photograph or image.

Get to know all about our privacy policy.

Trust and Verification

BUT CAN YOU TRUST THE CONSULTANTS OR CONSULTING BUSINESSES?

We at Accessible Consult, work tirelessly to ensure that clients get access to a pool of only verified experts and specialists with proven skills and qualifications. Consultants must present substantial evidences about the authenticity of their qualification, expertise and skills to be eligible for providing their consultations from Accessible Consult.

There are stone-carved standards and compliances in place which require Consultant’s licenses, registration numbers, qualification-specialization documents and experience to be scrutinized and validated by different automated and manual processes before they can provide their service through Accessible Consult. As a client, you will be connected to consultants of the highest quality and order of skills.

Completing this verification process isn’t an endorsement of any consultant or business, a guarantee of someone’s identity, or an assurance that interacting with them will be safe.

Having a verified license gives your client a way to connect with you with full assurance. Consultants are required to verify their license before taking any appointment from Accessible Consult and must have verified their license from us. Verifying the info, like a license, is necessary because at Accessible Consult we’re always working on making our appointments as secure as possible for everyone. This information helps us keep Accessible secure, fight fraud, and more.

As a consultant, Learn how to verify a license:

To verify the license, go to Edit Profile in to your consultant dashboard after logging in.

Then go through the Trust and Verification section from the list on the left side. This is where you Add documents like Passport.
When you add a driver’s license/ citizenship as identification, you’ll be asked to mention the Document Type*, License No.*, Date of Issue*, Expire Date*, Description and to upload the softcopy. Hit Save.
Or else, you can put up a selfie holding the same documents to help us make sure you’re really you!

What about my educational qualifications verification process?

As a consultant, you are required to verify your educational qualification before taking an appointment from Accessible Consult. This verification process helps us keep Accessible Consult secure, fight fraud, and more.

While we believe these checks help us deter fraud and misuse of our services, you specify your Degree Name*, Specialization/Expertise*, Institute*, Start Year*, End Year*, to match your uploaded Certificates. Hit Save.
Show the most sophisticated and diligent efforts and Add more documents if available besides the submitted ones.

Payment and Payment History

Find answers to questions about pricing, payments, and payouts.

Where do I find my payment information?

Log in you aren’t already logged in to view your payment history.
In your dashboard, Click on Payments from the list on the left.
If you are a client, you can see all your paid appointments for booked appointments, pending refund amounts for cancelled appointments, and the amount refunded for declined appointments.
If you are a consulting business, you will be shown the total received amount and pending payout amount from completed transactions. You can also request for payout after your account reaches the threshold amount.
If you are a consultant, click on Payment History from the list on the left in your dashboard. You will be shown the total received amount and pending payout amount from past completed transactions. You can also request for payout after your account reaches the threshold amount.

What payment methods does ‘Accessible Consult’ accept?

We support different payment methods, which depend on the country your payment account is located in. So in addition to major credit cards, certain payment options are available in specific countries or on specific platforms.

We'll show you which payment methods are available to you while booking an appointment in the latter procedure before you send an appointment request to your concerned consultant. After you reach the payment step while booking, all of your payment details will be shown.

Payment options available worldwide

Paypal
Credit Card

Can I only book an appointment with a consultant without pre-paying the money?

As a client, you pay in full prior to your scheduled appointment during the booking processes through our secure platform, and the consultant will receive that amount during the payout process.

Are there any hidden extras?

No, not really. It’s not really ‘hidden’, but service charge and tax are to be incurred which is always made clear while on appointment booking.

How should I pay to book an appointment via Accessible Consult?

After getting through all the booking process, in the latter stage choose payment type from Paypal or Credit Card or e-Sewa.

How do I use Credit Card to pay?

If you are using a credit card fill up your card details such as the name on card, card number, and security code, the expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing.

How do I use PayPal to pay?

You need to have an existing PayPal account to successfully use PayPal as a payout method, you'll be able to connect your existing PayPal account as a payout method. Activate your PayPal account, which is associated with your email address, before adding it as an Accessible Consult payment method.

Refunds, Payouts and Cancellation Policies

There are three types of cancellation policies depending on the individual consultant viz., strict, moderate and flexible.

a. What happens if one chooses Flexible?
Flexible policy includes 100 % refund 1 day prior to the appointment time, except service fees.

The Accessible Consult service fee is non-refundable, as are any applicable taxes.

If there is a complaint from either party, Accessible must be notified within 24 hours of appointment time.

Accessible Consult will mediate disputes when requested to and will have the final say in such decisions.

A reservation is only officially cancelled when the client clicks the “Cancel” button on the cancellation confirmation page.

Cancellation policies may be superseded by the Client Refund Policy or extenuating circumstances.

If there is a complaint from either party, Accessible must be notified within 24 hours of appointment time.

b. What happens if one chooses Moderate?
Moderate policy includes a full refund 5 days prior to appointment time, excluding fees.

The Accessible Consult service fee is non-refundable, as are any applicable taxes.

If there is a complaint from either party, Accessible must be notified within 24 hours of appointment time.

Accessible Consult will mediate disputes when requested and will have the final say in such decisions.

A reservation is only officially canceled when the client clicks the “Cancel” button on the cancellation confirmation page.

Cancellation policies may be superseded by the Client Refund Policy or extenuating circumstances.

c. What happens if one chooses Strict?
Strict policy includes 50% refund up until 7 days prior to the appointment time, except service fees.

The Accessible Consult service fee is non-refundable, as are any applicable taxes.

If there is a complaint from either party, Accessible Consult must be notified within 24 hours of Appointment time.

Accessible Consult will mediate disputes when requested to and will have the final say in such decisions.

Cancellation policies may be superseded by the Client Refund Policy or extenuating circumstances.

How do I edit or change my payout method/ amount?

Head to profile settings by clicking on the Edit profile from your dashboard.

Next, Click on Payout Setting from the list on the left so you can get paid for your completed appointments and can change the default payout schedule amount.

In the same segment, click on Add payout and change from the payout methods from the drop-down menu depending on the country your payment account is located in. We support Paypal and Bank transfers at the moment. If you select bank transfer, you need to complete a form with information like Bank country*, Bank address*, Bank city*, Bank province/state*, Postal/Zip Code*, Account number*, Name On Bank Account*, Account holder Email*. Alternatively, you can opt for Paypal and provide your respective email address.

For the professional services provided to my client, when will I get my payout?

If you are a consultant or a consulting business, payouts for completed appointments are released after reaching a certain threshold amount.

While there are no payout amount limits, if you set a payout schedule amount less than the pre-defined amount then you will have to bear applicable charges which will be specified during payouts.

Here, you can set your Payout threshold amount on your own as well or just go with the Payout Schedule amount set by Accessible Consult which is $AUD 500. For instance, your Payout Schedule amount is A$ 15. Once your outstanding payout amount reaches A$ 15, your payout will be automatically processed via your preferred payout method.

However, the payouts greater than A$ 500, will not be charged any payment gateway charges. If you set the Payout Schedule Amount less than A$ 500, you will have to bear the applicable charges which will be specified during payouts.

Accessible Consult Businesses

Understand Accessible Consult’s subscription plans for businesses. Learn how to join Accessible Consult by adding your business in Accessible Consult’s list, including your consultant on top and connecting with your potential clients.

Registering Your Business in Accessible Consult.

???????How do I add my business in Accessible Consult?

We welcome businesses, companies, and firms providing professional services on Accessible Consult that meet our criteria.

Navigate to Businesses at the top right side of the homepage.
Click on Sign Up to register your business where you will store information such as company name and company website. To get a subdomain from Accessible Consult, type in the web address name of your choice and check if it is available. If available, click Next.
In the next step, provide your email address and password and hit Next.
To let your clients know your contact details, select from the countries and insert your business number.
To activate your business account, hit the Continue button.
For legit recognition, upload your business logo and resize it if necessary. After that, insert your site slogan or business slogan and hit Continue.
For your business’s webpage, add slider by uploading a slider image and creating a slider title with slider content. You can add multiple sliders following the same procedure.
Add the services that your business offers by uploading some informative images, service titles and service contents that are going to be displayed on your business webpage.
Add a few valuable and insightful testimonials to showcase on the homepage from your past clients. Add their picture and full name as well.
Add your physical location information by providing your country, state, zip code, city, and time zone which will be used for better search results for clients when searching by address.
Put all the available social links of your business by copying the relevant URLs to increase your reach. Hit continue.
Please select a suitable plan for your business and choose to buy or use the free trial for a specific time.
Choose from the template options which vary according to your chosen plan or take a tour of our templates by clicking on demo. Please note that higher plans have more number of template options of your choice to choose from. Click Continue.
It will not take more than a couple of minutes to complete the setup. All that is left to do is to sit back and wait. After a while, you will be welcomed with your business profile and click continue.
For profile completeness, go to Profile Setting and then to Page Settings. Check all the page details and add the unfilled page details such as ‘About us’, ‘Privacy Policy’, ‘Consultants, ‘Extra pages’(if necessary) and, ‘Accreditation’. For instance, upload a banner image and fill in the details about your business in About us tab then Save.
Navigate to the top of the account page and click on your business logo on the top left. To view your profile made, open the link in the new tab. Or else, you can directly access by typing in the subdomain of the website made.

Business Sub-domain requisition

Where do I find to use the requisition of Business subdomain provided by Accessible business?

Once the business profile is 100% complete with working consultants, the automated requisition is made by the system for your business at the bottom of the site. While activating the business template, your business is given with a functioning sub-domain to take appointments from and by Accessible Consult. You pay for the subscribed plan from Accessible Consult month-to-month and there’s no minimum commitment—you can cancel any time.

Free Trial for Businesses

Can I choose to take a free trail before signing up?

For the time being, Accessible Consult is offering your business with a free 1-week trial to see the results for yourself. To view and renew your membership or trial expiration date click on Membership from the list on the left on profile setting page. After the expiration of your trial period, your website will not be visible on the Businesses list/ Consulting Partners list in Accessible Consult site.

Business Plans Subscription

What do I need to know about Business Subscription plans? And what about the money?

As a business, you pay for what you get which varies according to your chosen plan.

There are three types of subscription plans depending on the requirements of your business viz., Basic, Pro, and Premium. The number of template options, number of consultants and number of appointments varies according to the plan that has been selected. You get to choose from more options by choosing higher plans.

You can choose from three subscription plans that fulfill the requirements of your business in the best possible way which you will pay month-to-month or you can subscribe to it for a year as well. Currently, we are selling our basic plan at AUD $49, Pro at AUD $199 and Premium plan at AUD $399 (To view the charges in your country or your preferred currency, change into your preferred currency.) You can opt for a free trial of any plan you desire or can also purchase a plan straight away. And if you want a customized or advanced plan, we also offer Accessible Consult’s Enterprise solution for businesses for scalability of available features and enhancement of the security of significant data.

Plan Renew, Upgrade or Downgrade

I am an Accessible Consultant customer on a different price plan, how do I change to my preferred plan?

After the expiration of your trial period or subscribed period, your website will not be visible on the Business list/ Consulting Partners in Accessible Consult site. To renew your membership which is monthly subscription-basis, click on Membership from the list on the left on profile setting page. Select your desired plan and click Renew if you are a new member and pay via Paypal, Credit card or e-Sewa.

If you are already our subscriber on a different price plan and you intend to change then you can change only after your subscripted period ends. Once your subscription period runs out then, hit the renew button and pay via Paypal, Credit card or e-Sewa. You can downgrade to Basic and Pro plans, upgrade to Pro and Premium plans too while renewal by selecting the desired plan and hitting the respective Renew button.

Business Website Template Management

How do I choose my preferred website template?

The number of template options varies according to the plan that has been selected. You get to choose from more options by choosing higher plans. You will be offered one template design in Basic plan and, three template options to choose from in Pro plan. In contrast, you will be offered five templates, if you choose the Premium plan.

To manage website templates, click on Page Settings from the list on the left on the Profile setting page. Choose the Templates tab to select and preview your desired custom templates. Do not forget to hit that Save button after selecting the template of your choice from the available option.

Login to Business Sub-domain Website

How do I Login to my created Business subdomain?

Open a new tab on any browser via your mobile phone, your tab, or your PC.
Type in the sub-domain name for instance, “demo.accessible.consult”. Here “demo” being a unique website name of the relevant business and “accessible.consult” being domain name extension. Hit the search or enter, after typing in the full address.

On the top menubar, Click For Businesses, and enter your previously registered email and password.

Invite Consultants to Business Profile

What are the steps to follow to invite/ join consultants to your Business profile?

Login to your company subdomain by providing an email address and password if you are not already logged in, you can also use Accessible Consult site to log in to your Business profile.
Navigate to Consultants from the list on the left of the dashboard.
Click Invite Consultants button and fill in all the details it requires, such as Consultant’s title, Consultant’s full name, Consultant’s designation, Consultant’s email address, Consultant’s price per appointment, Percentage for the Consultant, and message for the Consultant.
After finishing, click the Invite button.
You can view all the lists of consultants invited on behalf of the business on the Pending Consultants tab.

Manage Calendar and Appointment Schedule for Consultants

How do I manage the availability calendar and schedules for my business consultants?

Login to your business subdomain by providing an email address and password if you are not already logged in, you can also use Accessible Consultants site to log in to your Business.

Navigate to Consultants from the list on the left of the dashboard. Directly click on Options of the consultant whose schedule you are going to manage from the Approved Consultants tab.
Alternatively, you can navigate to Schedules from the list on the left of the dashboard and select the consultant whose schedule you are about to manage.
Click on Manage Schedule.
Select each of your desired days and time slots and then Save. Here, each time slot selected as available will be shown to clients as four windows, each of 15 minutes length. For instance, if you set 1pm as available, client will see 4 time slots; 1:00pm-1:15pm, 1:15pm: 1:30pm, 1:30pm-1:45pm, and 1:45pm-2:00pm.

Respond to Business Appointment Requests

How to respond to Business appointment requests from clients?

If a client sends your business an appointment request, you will receive a notification that can be viewed by clicking on Notification on the top of your profile page. You will also receive email alerts for any appointment request send by your client. Click on the relevant notification of appointment request exhibiting your client’s D.P. You will be directed business appointment section where you can find all your appointment requests. Now you can see two clear buttons, Accept or Decline. The appointments are not confirmed until you accept or decline it for your consultant. Once you accept the appointment request, your business consultant will be notified and hence, is in the position to take the following appointment at the scheduled time.

15. Client Reports

Reports upload and Sharing

How do I upload or share a new report?

You can upload and share your reports with your concerned consultant at the time of booking an appointment while sending an appointment request.

The fifth step of the appointment booking phase brings you to the report adding part, which is optional and does not require you to add a report in case of absence of a relevant report. If not, click on Add New Reports and enter report type, report title and description along with the date of report, and softcopies of the reports itself. After doing so, simply click Add Report.
After successfully saving the reports, select the significant reports that you want to share with your consultant for the specific online appointment to be taken and click Share Reports or else Skip.

Alternatively, you can also share your reports with your concerned consultant who has accepted your appointment request.

Log in you aren’t already logged in.
In your dashboard, Click on Appointments from the list on the left.
There you can see the status of every appointment you have requested and click on the Accepted Appointments tab.
Click the View Details button of the corresponding appointment and Tap on the Reports tab to share relevant reports.
You can share your reports before the booked appointment starts. Click on Add New Reports and enter report type, report title, and description along with date of report and softcopies of the reports itself. After doing so, simply click Add Report.

I have uploaded a report. How do I share the same report with my consultant?

Log in you aren’t already logged in.
In your dashboard, Click on Appointments from the list on the left.
There you can see the status of every appointment you have requested and click on the Accepted Appointments tab.
Click the View Details button of the corresponding appointment and Tap on the Reports tab to share relevant reports.
You can share your reports before the booked appointment starts. Select the already uploaded reports that you want to circulate to your concerned consultant by ticking the relevant reports and click Share Reports.

Reports Security and Privacy

If I share my reports via Accessible Consult, do I get full security and privacy?

Your trust is important to us and we’re committed to protecting the privacy and security of your personal reports that’s shared through our system. We process these personal client reports for as a part of professional facility given our legitimate interest in improving Accessible Consult Service and our members’ experience with it.

Accessible Consult intends to abide by all applicable privacy and security information laws. All reports are maintained by the independent agencies and Accessible Consult. You may view your records securely and confidentially through the client portal.

Help Center

For Clients

1. How do I create my client account?

2. How do I update and maintain my client account?

3. How can I search for Consultants in Accessible Consult?

4. How do I book an online consultation?

6. Can I login to consulting business Sub-domain directly?

7. Can you tell me how to book an appointment with the consulting business?

8. What should I do to change an offline appointment to online? And how?

For Consultants

1. Creating a Consultant Account

2. Updating and Maintaining the Consultant Account

3. Verifying Your License

4. Verifying Your Educational Qualification

5. Setting Your Appointment Type

6. Specifying Your Service Fee

7. Managing Your Availability Calendar

8. Get Associated with a Consulting Business

9. Accept or Decline an Appointment

10. Take an Online Appointment

11. Offline Appointment and Travelling

Privacy and Security

Trust and Verification

Appointment Details and Status

Payment and Payment History

Payment options available worldwide

Refunds, Payouts and Cancellation Policies

Reviews and Feedback

Friend Referrals and Referral Discounts

Accessible Consult Businesses

Registering Your Business in Accessible Consult.

Business Sub-domain requisition

Free Trial for Businesses

Business Plans Subscription

Plan Renew, Upgrade or Downgrade

Business Website Template Management

Login to Business Sub-domain Website

Invite Consultants to Business Profile

Manage Calendar and Appointment Schedule for Consultants

Respond to Business Appointment Requests

15. Client Reports

Reports upload and Sharing

Reports Security and Privacy

Blogs

Feed